Online Order Refund & Returns Policy – Evotech Pacific

30 Day Returns Exclusions

Special order products and software are not covered by the 30 day returns policy. Items that need to be back ordered from a supplier cannot be returned for a change of mind. This does not affect a customer’s right to return under consumer guarantees.

Consumer Guarantees

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. The Australian Consumer Law does recognize that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).

Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time.
Where an item is damaged through misuse or abnormal use, Evotech Pacific cannot provide a refund, exchange, or repair.

Evotech Pacific requires satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

Damaged in Transit

Please do not sign for the delivery of goods that are obviously damaged. If damage is only found upon unpacking then please contact Evotech Pacific as soon as possible.

Not as Advertised/Incorrect Item

If your order arrives and it’s not what you ordered, please contact Evotech Pacific at the following;

Faulty Product

Please contact us at;

Evotech Pacific will need to assess whether the fault is a major or minor fault and will either arrange for the product to be repaired or replaced. Some manufacturers require us to send faulty items to them for assessment before we can give you a replacement.

Change of Mind

Changed your mind about a stocked item? Don’t worry. You’ve got 14 days to get your order back to us and provided it’s un-used we’ll give you a refund minus the costs of any shipping. Please note, this does not extend to products specifically ordered which are not kept in stock such as Laser Engravers, Jewellery Design Software, Laser Welders, 3D Scanners, or Otec Systems.

Valid Receipt

A copy of your in store purchase receipt or online order confirmation email is required for any return.